Frequently Asked Questions

CSSC offers a wide range of activities and benefits, and to help members find the information they require, the page is split into categories. These categories are listed at the beginning, and linked throughout the document enabling you to find the information you require quickly.

Index

Membership

Product

Website

Volunteering

Contact Us

 

Membership

Payment/Cost

How much does membership cost?

The price of membership is £47.40 per year (£3.95 a month) or £42.66 if you are in receipt of a pension (£3.56 a month). Join CSSC today!

How can I pay for CSSC membership?

We offer 4 ways to pay for membership. You can pay by Direct Debit, deductions from your salary/pension, credit/debit card, or by sending us a cheque.  For all of these, you can pay monthly, quarterly or annually.

How can I find out if I can pay for membership from my salary or pension?

Most civil servants will be able to set up this payment option, but public sector employees are not. If you are unsure about your eligibility, please contact us.

What does it cost a linked member to join CSSC?

The same as a full qualifying member of CSSC.

The price of membership is £47.40 per year (£3.95 a month) or £42.66 if you are in receipt of a pension (£3.56 a month). 

How much does it cost a pensioner for membership?

Pensioners save 10% off the current subscription rate. The price of membership is £42.66 if you are in receipt of a pension (£3.56 a month).  Non retired members pay £47.40 per year (£3.95 a month).

My friend/family member wants to become a linked member. Will they pay the same rate as me?

Not necessarily. Linked members pay the rate applicable to their own circumstances i.e. if they are not retired they must pay the full rate.

The price of membership is £47.40 per year (£3.95 a month) or £42.66 if you are in receipt of a pension (£3.56 a month).

Why is my first membership payment more?

After joining, your first payment will include your membership fee, plus a one off backdated payment from the date you joined to the end of that month.

Joining

How can I join CSSC?

There are a few ways you can join CSSC. The quickest and easiest way is to join online by clicking here. Once you have joined online, you will be able to sign in to our website immediately and start making use of your new member benefits. It will take 2 working days to be able to sign into My Savings+ and your membership card will then arrive in the post around 10 days later.

If you are re-joining, a linked member or would like to pay for membership through your salary, you will need to fill in a membership form. For postal forms, it will take around 2 weeks for forms to be processed and a further 7 days before you’ll receive your membership card.

What can I get from CSSC membership?

We want to help you make the most of your spare time so whether you love sport, want to try something new, explore, have fun or enjoy great savings, CSSC is here for you.

Click here for an overview of the top member benefits.

When will I get my membership card?

We send all membership cards to current members every January and they are valid for a year. New members will receive their cards in the post around 10 days after joining online. For postal forms, it will take around 2 weeks for forms to be processed and a further 7 days before you’ll receive your membership card.

Don’t forget that you only need your membership card to get access to English Heritage, Historic Royal Palaces and Cadw sites, and also to take up any local offers as proof of membership. Most other benefits don’t require your membership card.

I haven’t received my membership card

If you haven’t received your membership card in the timescales explained above, please contact us to request a new membership card.

How quickly will I be able to access all the benefits after joining?

If you join online, you will be able to access most benefits instantly, except for accessing My Savings+, which will take 2 days and your membership card will be with you in 1 week.

If you joined by sending us a membership form, it will take us around 2 weeks for us to receive and process your form. We will then send you an email to confirm that you have been set up. You will be able to access most benefits instantly from there, except for accessing My Savings+, which will take 2 days.

We email a temporary membership card the following working day, but your physical membership card will be with you in 1 week.  You will need a membership card (temporary or physical) to get access to English Heritage, Historic Royal Palaces and Cadw sites, and also to take up any local offers as proof of membership. Most other benefits don’t require your membership card.

What is a 'Qualifying Member' or 'QM'?

A qualifying member is anyone who is a full member of CSSC by virtue of their employment. Click here for full list of eligible employers.

Can my family join?

Each qualifying member who is eligible for membership by their employment or pension may have up to 6 linked members. These can be family members or friends.

Can my children join?

CSSC membership is open to those aged 16 or over if in eligible employment. If they aren’t in eligible employment then CSSC membership is open to persons aged 18 or over. Some local associations do however allow children to participate in their events and activities.

I have been a member in the past. Can I rejoin?

Yes. If you were a member because you worked for an eligible organisation then you can join again. It doesn’t matter whether you work for a qualifying organisation or not now. You will need to re-join by filling in a membership form.

I am retired. Can I join?

Yes, if you are past employee of an eligible organisation and are receiving a pension from them.

To join, you can join online or complete and return a membership form.

How much does it cost a pensioner for membership?

Pensioners save 10% off the current subscription rate. The price of membership is £42.66 if you are in receipt of a pension (£3.56 a month). Non retired members pay £47.40 per year (£3.95 a month).

My friend/family member wants to become a linked member. Will they pay the same rate as me?

Not necessarily. Linked members pay the rate applicable to their own circumstances i.e. if they are not retired they must pay the full rate.

The price of membership is £47.40 per year (£3.95 a month) or £42.66 if you are in receipt of a pension (£3.56 a month).

I'm having difficulty signing into the website for the first time

You need to be a member of CSSC in order to sign in. Your username is the email address you gave us when you joined and you will need to set a password. If you joined online, you would have already created a password. If you have forgotten your password, you can reset it at any time.

To reset your password, click on ‘forgot your password’ and follow the onscreen instructions.

Eligibility

Who can join CSSC?

Anyone who is a past CSSC member, a current employee in the public sector or Royal Mail, BT, or companies carrying out ex-civil service work; or is a past employee of one of these organisations and receives a pension from them. Friends and family can also join CSSC by being ‘linked’ to a qualifying member. 

What is a 'Qualifying Member'?

A qualifying member is anyone who is a full member of CSSC by virtue of their employment. Click here for full list of eligible employers.

Can my family join?

Each qualifying member who is eligible for membership by their employment or pension may have up to 6 linked members. These can be family members or friends.

Can my children join?

CSSC membership is open to those aged 16 or over if in eligible employment. If they aren’t in eligible employment then CSSC membership is open to persons aged 18 or over. Some local associations do however allow children to participate in their events and activities.

I have never been a member but I used to be employed in the public sector. Can I join?

Not unless you are in receipt of a pension from an eligible employer.

I have been a member in the past. Can I rejoin?

Yes. If you were a member because you worked for an eligible organisation then you can join again. It doesn’t matter whether you work for a qualifying organisation or not now. You will need to re-join by filling in a membership form.

I am a member but I'm leaving eligible employment. Can I keep my membership?

Yes. It is a lifetime membership. If you are paying by Direct Debit, you don’t need to do anything. If you pay for your membership through your salary, then you will need to contact us so that we can update your payment details.

If you need to update any of your contact details, you can do so in the My CSSC section of the website. 

I am retired. Can I join?

Yes, if you are past employee of an eligible organisation and are receiving a pension from them.

To join, you will need to complete and return a membership form.

How can I change what emails I receive from CSSC?

You can update your contact preferences in the My CSSC section of the website. You can update these at any point so you are completely in control of the types of communications you receive.

Don’t forget to let us know what your interests are too, so we can make you aware of any relevant offers or events.

I haven’t received any emails from CSSC?

We don’t want anyone missing out on the fantastic benefits and offers, so if you haven’t received any emails from us within a week of joining, please contact us as we will need to make sure everything is correct in your record.

How can I read the latest edition of Leisure Scene?

Twice a year, CSSC publishes its members' magazine called Leisure Scene. Packed full of the latest CSSC special offers, articles and competitions, it is a very good way of keeping up to date with everything CSSC is doing and has to offer. If you do have access to a computer, there is an electronic version of each issue available on the homepage of the CSSC website.

Why haven’t I received Leisure Scene?

If you haven't received a magazine within the last six months or so, it might be worth checking we have your correct email address. If you aren’t receiving any emails and are unable to log into the website then you can update your details by contacting us. If we don’t have your email address, we will post you a copy. You can update your address details by contacting us.

Update Your Details

I have moved house. How can I let you know?

You can update your home address by going to the My CSSC page of the website, or by contacting us.

While updating your postal address, it is worth checking all the other details we hold, to make sure they are all up to date. Don’t forget to let us know about your interests.

I have changed my email address. Do I need to let you know?

You can update your email address by going to the My CSSC page of the website, or by contacting us.

While updating your email address, it is worth checking all the other details we hold, to make sure they are all up to date.  Don’t forget to let us know about your interests.

How do I change my password?

You can update your password by going to the My CSSC page of the website, or by contacting us.

While updating your password, it is worth checking all the other details we hold, to make sure they are all up to date.  Don’t forget to let us know about your interests.

How to check my email address

When signing in, are you receiving an email to say we can’t find an account with that email address?

Your username is your email address, so you will need to contact the web team, who will be able to update the email address we hold for you.

I've forgotten my password

If you have signed in before but have forgotten your password, you will need to reset your password. To reset your password, click on 'forgot your password' and follow the onscreen instructions.

My personal details have changed. How can I let CSSC know of these changes?

If you are signed in, you can update your contact details in the My CSSC page of the website.  Alternatively, you can contact us and we can update the details for you.

How can I let CSSC know about the type of sports and leisure activities I am particularly interested in? 

CSSC is very keen to learn about the sports and leisure activities that all its members are involved in. This way, we are in a better position to make sure you get the most out of your membership by organising sporting and leisure events that you, our members, want. Therefore, we ask that, as part of the website registration, members select their sport and leisure interests in the drop-down form provided here.

How can I cancel my membership?

Although we would love for you to stay on as a member, you can cancel your membership in one of the following ways:

  1. If you pay by salary or pension, you will need to contact your payroll or pension provider directly to stop your membership payments
  2. If you pay by any other method, please contact us by emailing headoffice@cssc.co.uk or calling  01494 888 444

Lines are open Monday to Thursday 9am-5pm and Friday 9am-4:30pm.

Friends and Family

What is a 'Qualifying Member'?

A qualifying member is anyone who is a full member of CSSC by virtue of their employment. Click here for full list of eligible employers.

I want to recommend CSSC to a colleague

As a thank you for recommending CSSC to a colleague who qualifies for membership in their own right, we will give you £10 cashback in your My Savings+ account.

To get this reward, simply ask them to include your name and membership number on their application and you will receive a Member get Member reward.

Can my family join?

Each qualifying member who is eligible for membership by their employment or pension may have up to 6 linked members. These can be family members or friends.

If my qualifying member cancels their membership can I, the linked member, remain in membership?

Yes. Linked members may continue their membership even if the member who linked them ceases to be a member.

Can my children join?

CSSC membership is open to those aged 16 or over if in eligible employment. If they aren’t in eligible employment then CSSC membership is open to persons aged 18 or over. Some local associations do however allow children to participate in their events and activities.

What is a linked member?

A linked member is someone who cannot be a member in their own right but who is nominated by a qualifying member to be linked to their membership.

Unsure if you are eligible to join as a qualifying member? Anyone who is a past CSSC member, a current employee in the public sector or Royal Mail, BT, or companies carrying out ex-civil service work; or is a past employee of one of these organisations and receives a pension from them can all join CSSC. Friends and family can also join CSSC by being ‘linked’ to a qualifying member. 

What are linked members entitled to?

In general, linked members are entitled to everything that a qualifying Member is, apart from the right to remain a member if the qualifying member is no longer a member (except in the case of the death of the qualifying member). There are also rules that apply where the qualifying member and linked member volunteer within the same CSSC group and linked members are unable to stand as national officers of the organisation.

Can Linked Members link to their membership?

A regulation change came into place as at 1 September 2018, stating that all Linked Members, providing they have held CSSC membership for one year after 1 September 2018, may link up to six new members.

What does it cost a linked member to join CSSC?

It is the same as a full qualifying member of CSSC.

The price of membership is £47.40 per year (£3.95 a month) or £42.66 if you are in receipt of a pension (£3.56 a month).

Can my family join?

Yes, if they don’t qualify as a full qualifying member, they can join as linked members, so long as they are over 18 years of age. Some local associations do however allow children to participate in their events and activities.

To join CSSC, linked members will need to complete and return a membership form.

Can my friends join?

Yes, if they don’t qualify as a full qualifying member, they can join as linked members, so long as they are over 18 years of age.

To join CSSC, linked members will need to complete and return a membership form.

If my qualifying member cancels their membership can I, the linked member, remain in membership?

No. A linked member only has the right to membership while it is linked to a current qualifying member.

Can a linked member be a volunteer?

Yes. Linked member have the same rights and benefits as qualifying members except the right to retain membership without being linked to their qualifying member. In addition, our rules do not allow a qualifying member and linked member to serve as officers on the same committee.

My friend/family member wants to become a linked member. Will they pay the same rate as me?

Not necessarily. Linked members pay the rate applicable to their own circumstances i.e. if they are not retired they must pay the full rate.

The price of membership is £47.40 per year (£3.95 a month) or £42.66 if you are in receipt of a pension (£3.56 a month).

Product

Sports & Leisure (Events)

How can I find out the latest information about sports and leisure events in the area I live?

You can see all of the events happening near to you by going to the My Region tab on the website and selecting on the map which region and area you fall under.  There you will be able to find all of the news, offers and events happening in your region or area.

If you are unsure what area or region you fall under, go to the My CSSC section of the website and it will tell you at the right hand side.

How can I find out what CSSC is organising for my favourite sport?

You can see all of the events happening near to you by going to the My Sport tab on the website and selecting your favourite sport from the drop down menu.  There, you will be able to see all of the news, offers and events associated to that sport.

My favourite sport is not listed. What can I or CSSC do about this?

If you know of other players or enthusiasts in your area, we suggest that you contact your local area committee. The volunteers on your area committee might then provide you with funds and assistance to set up some events in your area. We also suggest you speak with a member of the CSSC Event Team, who you can get in touch by emailing events@cssc.co.uk.

Finally, CSSC knows that it is not always easy to provide events to every member's taste. Therefore, many area associations run activity rebate schemes which allows individual members to claim some money back on costs associated with sporting activities they have participated in or events they have organised themselves. Again, contact your area association for more details.

What else can I get from CSSC membership to help me make the most of my spare time?

We want to help you make the most of your spare time so whether you love sport, want to try something new, explore, have fun or enjoy great savings, CSSC is here for you.

Click here for an overview of the top member benefits.

Shopping, Offers and Savings

How can CSSC save me money on shopping, and days out?

CSSC offers a number of ways to save on shopping and days out!

Visit My Savings+ to find over 2,000 voucher, cashback and discount offers to help you save money on your grocery shopping, fashion, DIY, holidays and more.

Visit CSSC’s online shop for discounted cinema tickets and days out, including Merlin attractions.  Please note, attractions are subject to seasonal availability.

Save on eating out by getting your free digital tastecard.

Can I get a discount at my supermarket by showing my membership card?

No, however you can enjoy savings at a number of supermarkets through My Savings+, where you can pre-buy vouchers and reloadable cards, which can be used in store to buy your groceries. Visit My Savings+ to find out what savings you can make.

What is the difference between the CSSC online shop and the offers available on My Savings+?

CSSC's online shop sells mainly cinema tickets, tickets for attractions around the UK and 'experience' offers, all of which have been acquired by CSSC's online shop team for the exclusive benefit of our members.

The offers and discounts available on My Savings+ are sourced and delivered through a partner.  My Savings+ offers a huge range of discounts and special offers, nationally and locally, across all types of shopping categories - home and family, food and drink, leisure, travel and accommodation and motoring - to name just a few, alongside regularly updated 'special offers' and cashback deals.

When I click on the My Savings+ button I am asked to log in. Why is that?

This is because all the savings and discounts available from CSSC and My Savings+ are exclusive to CSSC members and so are not available to the general public. Therefore, you are asked to log in using your email address and password to gain access to this 'members only' part of the CSSC website.

As My Savings+ is brought to you by a partner, it will take 2 days for new members to be able to sign in for the first time.

How do I get my free digital tastecard?

You will need to request a redemption code from us and we will send you an email to confirm it. You can request a code as soon as you are a member.  To activate your tastecard, visit www.tastecard.co.uk/redeem/cssc18, you will be taken to the tastecard webpage, there, you will be prompted to enter the code above and your details and then click “redeem”.

On the next page you will find your “TM” code, you need to enter this code to activate the card in the tastecard app, the tastecard app is a free app (available for iPhone & Android apps and it is free to download).

Your digital tastecard is valid for one year.  After this point, you will need to request another code to get access for another year.

What other savings are available to CSSC members?

It is always worth taking a look at your Area Association's latest newsletter or their dedicated pages on the CSSC website. Many Area Associations have worked hard to secure offers, discounts and savings for their local members.

What else do I get from CSSC membership?

A. We want to help you make the most of your spare time so whether you love sport, want to try something new, explore, have fun or enjoy great savings, CSSC is here for you.

Click here for an overview of the top member benefits.

My Active

Do you have an app for tracking my activity?

CSSC’s free health and fitness app incentivises and challenges members to be more active. You can earn points from your daily steps and gym work outs as well as taking part in CSSC activities. Simply download the My Active Rewards app, connect to your favourite fitness apps and devices and start earning points. You can use your points to unlock challenges for a chance to win exclusive prize pots and guaranteed cash rewards.

If you have any questions about the app, check out the My Active Rewards FAQ page.

I would like to participate in a non-CSSC sporting event. Can CSSC help?

CSSC recognises that it can be expensive to participate in organised events so is offering all members help towards taking part in events such as these. CSSC's Activity Subsidy Scheme covers running - all events over 5k or over, including 10ks, half-marathons, marathons, Iron Man and assault courses (e.g. Tough Mudder); cycling - all forms of cycling including road races, mountain biking, cycle trekking and time trials; duathlon and triathlon (short courses and other versions of both these events); open water swimming events and chipped wheelchair events.

How much can I claim under the Activity Subsidy Scheme?

This is determined by how much the entry fee is for your event - up to £15.00 and you can claim 100%, between £15.01 and £30.00, you can claim 75% and over £30.01 you can claim 50% (up to a maximum of £20 per event). Members can claim for 2 events per year. For more information on the scheme, please click here.

I am going to represent my nation in my sport. Can CSSC provide me financial support?

Yes. Through CSSC’s Elite competitors Fund, we aim to help our members who represent their nation in their respective sport, with costs associated at competing at this high level.

I am training to qualify as a sports coach. Can CSSC provide financial support towards this?

Yes. CSSC runs a training subsidy scheme to help members who are following accredited training to become a sports coach, a referee, an umpire or other official. The training must be provided or accredited by the relevant sporting governing body. The scheme will cover up to 50% of the course costs up to maximum of £75. Members can claim for 1 training course per year. For full terms and conditions and an application form, go to this page.

Is there any support for members with disabilities or hardship?

Yes. CSSC is delighted to offer help in cases such as these. Its Sponsorship Scheme has been specifically designed to offer financial assistance to members with disabilities or who are able to demonstrate specific hardship so that they can continue to fulfil their sporting or leisure goals. Full details can be found here.

I would like to organise an activity within my office.  Can CSSC help?

Yes, if you want to organise a one-off or ongoing (up to 8 weeks) activity in your workplace or local area, CSSC’s physical Activity Fund could help fund the venue, equipment and instructor costs.

My favourite sport is not listed. What can I or CSSC do about this?

If you know of other players or enthusiasts in your area, we suggest that you contact your local area committee. The volunteers on your area committee might then provide you with funds and assistance to set up some events in your area. We also suggest you speak with a member of the CSSC Event Team, who you can get in touch by emailing events@cssc.co.uk.  

Finally, CSSC knows that it is not always easy to provide events to every member's taste. Therefore, many area associations run activity rebate schemes which allows individual members to claim some money back on costs associated with sporting activities they have participated in or events they have organised themselves. Again, contact your area association for more details.

What else can I get from CSSC membership?

We want to help you make the most of your spare time so whether you love sport, want to try something new, explore, have fun or enjoy great savings, CSSC is here for you.

Click here for an overview of the top member benefits.

Gyms

Can I get a discount on my Gym membership?

Yes. CSSC members can access discounted gym membership at over 2,900 gyms including major chains, independent gyms, local leisure centres and hotel health clubs through My Gym Discounts.

Simply click here and then search for your nearest participating gym.

Does CSSC have an offer with ROKO?

Yes. CSSC, in partnership with ROKO, runs five premium health clubs at the following locations around the UK - Chiswick Bridge, Gillingham, Nottingham, Portsmouth and York. The ROKO health clubs offer CSSC members heavily discounted health club membership and the use of superb gym and leisure facilities.

What else can I get from CSSC membership?

We want to help you make the most of your spare time so whether you love sport, want to try something new, explore, have fun or enjoy great savings, CSSC is here for you.

Click here for an overview of the top member benefits.

Heritage Sites

Which Heritage sites can I visit?

We have partnerships with English Heritage, Historic Royal Palaces and Cadw, where you can get into eligible sites for free.

To check which sites you can visit, check on the English Heritage, Historic Royal Palaces and Cadw pages, which have details of which sites are and aren’t included in this offer.

How much does it cost?

It won’t cost you anything to enter eligible sites.  Please check details before travelling to ensure the site is covered under the offer and you have checked for any exclusions.

English Heritage offer

As part of your CSSC membership, you can enjoy unlimited access to over 300 properties, plus free or discounted entry to events.  Simply show your CSSC membership card (temporary or physical card) on arrival.  If you are using a temporary membership card, you will also need to take photo ID with you.

The offer is valid for CSSC member, one other adult and up to six accompanying children under the age of 19.

Click here for full details.

Historic Royal Palaces offer

Simply download your voucher from cssc.co.uk in exchange for tickets and present together with your CSSC membership card (temporary or physical card) and photo ID on arrival. This is valid for CSSC member plus up to three guests depending on palace (children go free at some palaces).  Please read the terms and conditions on each voucher.

Click here for full details.

Cadw offer

Members can enjoy unlimited entry to over 20 Cadw sites, simply by presenting your CSSC membership card (temporary or physical card) along with photo ID.  The offer is valid for CSSC member, one other adult and up to 3 children under 16.

Click here for full details.

When will I get my membership card?

We send all membership cards to current members every January and they are valid for a year.  We also email a temporary membership card to new members the day after joining, which can be used until physical cards arrive in the post.  New members will receive their cards in the post around 7 days after joining online. For postal forms, it will take around 2 weeks for forms to be processed and a further 7 days before you’ll receive your membership card.

Don’t forget that you only need your membership card (temporary or physical) to get access to English Heritage, Historic Royal Palaces and Cadw sites, and also to take up any local offers as proof of membership.  Most other benefits don’t require your membership card.

I haven’t received my membership card

If you haven’t received your membership card in the timescales explained above, please contact us to request a replacement membership card.

What is a CSSC membership card needed for?

Your membership card to gets you access to English Heritage, Historic Royal Palaces and Cadw sites, and also acts as proof of membership to take up any local offers as proof of membership.  Most other benefits don’t require your membership card.

It is also a handy reminder of your membership number, when you need it.

What else can I get from CSSC membership?

We want to help you make the most of your spare time so whether you love sport, want to try something new, explore, have fun or enjoy great savings, CSSC is here for you.

Click here for an overview of the top member benefits.

Website

I'm having difficulty signing into the website

You need to be a member of CSSC in order to sign in. Your username is the email address you gave us when you joined and you will need to set a password. If you joined online, you would have already created a password. If you have forgotten your password, you can reset it at any time.

To reset your password, click on ‘forgot your password’ and follow the onscreen instructions.

I've forgotten my password

If you have signed in before but have forgotten your password, you will need to reset your password.

To reset your password, click on ‘forgot your password’ and follow the onscreen instructions.

I am having problems signing in

If you followed the steps above and are still having trouble signing in, please speak to a member of our Web Team, who will be happy to help. You can either message them or call them on 01494 888 444.

Lines are open Monday to Thursday 9am-5pm and Friday 9am-4:30pm.

Updating your personal details

If you are signed in, you can update your contact details in the My CSSC page of the website.  Alternatively, you can speak to a member of our Web Team, who will be happy to help. You can either message them or call them on 01494 888 444.

Lines are open Monday to Thursday 9am-5pm and Friday 9am-4:30pm.

Can I update my home address online?

You can update your home address by going to the My CSSC page of the website, or by contacting us.

While updating your postal address, it is worth checking all the other details we hold, to make sure they are all up to date. Don’t forget to let us know about your interests.

Can I update my email address online?

You can update your email address by going to the My CSSC page of the website, or by contacting us.

While updating your email address, it is worth checking all the other details we hold, to make sure they are all up to date. Don’t forget to let us know about your interests.

Can I change my password?

You can update your password by going to the My CSSC page of the website.

While updating your password, it is worth checking all the other details we hold, to make sure they are all up to date.  Don’t forget to let us know about your interests.

Can I let CSSC know about the type of sports and leisure activities I am particularly interested in? 

CSSC is very keen to learn about the sports and leisure activities that all its members are involved in. This way, we are in a better position to make sure you get the most out of your membership by organising sporting and leisure events that you, our members, want.

You can let us know your interests by visiting your My CSSC page and clicking on ‘My Details’, then ‘My Interests’. You can tick as many as you would like.

How to check my email address?

When signing in, are you receiving an email to say we can’t find an account with that email address?  Your username is your email address, so you will need to contact the web team, who will be able to update the email address we hold for you. You can either message them or call them on 01494 888 444.

Lines are open Monday to Thursday 9am-5pm and Friday 9am-4:30pm.

Volunteering

Volunteering with CSSC

Much of what CSSC does, relies on the kindness and generosity of our volunteers. If you would like to find out more about volunteering with CSSC, click here.

CSSC’s volunteering opportunities

To find out if there are any volunteer roles that you might be interested in, please click here

How much time do I have to give?

As much as you like, whether it's one hour or 50. However long the time you offer, your time is valuable to CSSC.

Do you have to know a lot about CSSC?

No. If you don't know anything about sport, leisure or recreation there are still plenty of ways you can help. Whatever your skills, age or interests, we'll do our best to find a role that suits you.

What's in it for me?

Volunteering is a great way to add experience to your personal development. You can meet new people, make new friends, hone existing skills and discover new talents, all of which can be valuable experience to add to your CV.

Talk to someone about volunteering

If you have any questions about volunteering, you can talk to your local Volunteer Support team member, who will be more than happy to help. Find your local Volunteer Support team member here.

Recognising Volunteers

If you feel that a volunteer has done something great, let us know!  You can even nominate them for an award!  Find out more here.

Contact Us

How can I contact someone from CSSC?

If you would like to speak to someone from CSSC about anything, you can either complete the form on the contact us page, or by calling 01494 888 444 and we will be happy to help.

Lines are open Monday to Thursday 9am-5pm and Friday 9am-4:30pm.

What can I get from CSSC membership?

We want you to make the most of your spare time so whether you love sport, want to try something new, explore, have fun or enjoy great savings, CSSC is here for you.

Click here for an overview of the top member benefits.

How can I cancel my membership?

Although we would love for you to stay on as a member, you can cancel your membership in one of the following ways:

  1. If you pay by salary or pension, you will need to contact your payroll or pension provider directly to stop your membership payments
  2. If you pay by any other method, please contact us by emailing headoffice@cssc.co.uk or calling  01494 888 444

Lines are open Monday to Thursday 9am-5pm and Friday 9am-4:30pm.

I would like to complain

If you are unhappy with any of the service you have received from CSSC, we would be grateful if you could let us know so that we can try to fix it.  You can report an issue in a couple of ways:

  1. Complete the form on the complaints page of the website, selecting ‘issue or complaint’ in the drop down menu
  2. Calling us on 01494 888 444

Lines are open Monday to Thursday 9am-5pm and Friday 9am-4:30pm.

About

Membership

CSSC Magazine

 

 

 

 

 

 

The latest edition of Leisure Scene is now available for you to view online, it's packed full of exciting things going on at CSSC.

You can also view the previous edition(s) here.