Frequently Asked Questions

CSSC offers a wide range of activities and benefits, and to help members find the information they require, the page is split into categories. These categories are listed at the beginning, and linked throughout the document enabling you to find the information you require quickly.

Index

Membership

Sport & Leisure

Savings 

Keeping in Touch 

Volunteering 

Health & Fitness Centres 

   

Membership 

Membership - Eligibility 

Q. Who can join?

A. Anyone who is a past CSSC member, a current employee in the public sector or Royal Mail, BT, or companies carrying out ex-civil service work; or is a past employee of one of these organisations and receives a pension from them. Friends and family may also join CSSC by being "linked" to this member. 

Q. How do I join?

A. You can join online by clicking here

Q. What is meant by a 'Qualifying Member' or 'QM'?

A. Anyone who is a full member of CSSC by virtue of their employment. Click here for full list of eligible employers.

Q. Can my family join?

A. Each Qualifying Member (QM) who is eligible for membership by their employment or pension may have up to 3 Linked Members (LMs) These can be family members or friends.

Q. Can my children join?

A. CSSC membership is open to persons aged 16 or over if in eligible employment. If not in eligible employment then CSSC membership is open to persons aged 18 or over. Some local associations do however allow children to participate in their events and activities.

Q. What is meant by 'Membership Unit'?

A. A unit comprises the Qualifying Member (QM) and all of their Linked Members (LM).

Q. I have never been a member but I used to be employed in the Public Sector. Can I join?

A. Not unless you are in receipt of a pension from an eligible employer

Q. I was a member but I forgot to keep my subscriptions going when I left the Public Sector. Can I rejoin?

A. Yes.

Q. I still have Membership Plus. How do I change it?

A. Contact Customer Service on 01494 888444, or headoffice@cssc.co.uk, or write to CSSC Sports & Leisure, Compton Court, 20-24 Temple End, High Wycombe, Buckinghamshire, HP13 5DR.

Q. I have been told that Membership Plus no longer exists and that my family now have to become Linked Members if they want use the services of CSSC. How do they do this?

A. They complete a membership application form and add your details as the Qualifying Member (QM) 

Membership - Family and Friends 

Q. What is a linked member?

A. A linked member is someone who cannot be a member in their own right but who is nominated by a Qualifying Member (QM) to be linked to their membership

Q. What are linked members entitled to?

A. In general terms, everything that a Qualifying Member  is, apart from the right to remain in membership on ceasing of the QM's membership (except in the case of the death of the QM). There are also rules that apply where the QM and linked member volunteer within the same CSSC group and linked members are unable to stand as national officers of the organisation. See here for more details. 

Q. What does it cost a Linked Member to join CSSC?

A. The same as a full Qualifying Member of CSSC.

Q. Can my family join?

A. Yes, as Linked Members, so long as they are over 18 years of age.

Q. Can my friends join?

A. Yes, as Linked Members, so long as they are over 18 years of age.

Q. If the Qualifying Member cancels their membership can the Linked Member remain in membership?

A. No

Q. Can a Linked Member be a volunteer?

A. Yes. Linked Members (LM) have the same rights and benefits as Qualifying Members (QM) except the right to retain membership without being linked to their QM. In addition, our rules do not allow a QM and LM to serve as officers on the same committee. 

Membership - The Cost 

Q. How much does membership cost?

A. £47.40 per year or £42.66 if you are in receipt of a pension 

Q. How can I pay?

A. You can pay monthly, quarterly or annually by direct debit or annually by cheque or if eligible, you may pay monthly by deduction from salary.

Q. How can I find out if I can have deductions from pay?

A. Most Civil Servants will be eligible, but public sector employees are not. If you are unsure about your eligibility, please contact Customer Service on 01494 888444 or headoffice@cssc.co.uk. Or write to CSSC Sports & Leisure, Compton Court, 20-24 Temple End, High Wycombe, Buckinghamshire, HP13 5DR.

Q. I've noticed that my subscriptions have increased. Why is that?

A. CSSC's membership year runs from Jan - Dec. Subscriptions are reviewed each year and any increase is implemented in January.

Membership - Updating Your Details 

Q. I have moved house. How can I let you know?

A. You can update your information here or by emailing headoffice@cssc.co.uk or by telephoning Customer Services on 01494 888444.

Q. I have changed my email address. Do I need to let you know?

A. Yes. You can update your information here or by emailing headoffice@cssc.co.uk or by telephoning Customer Services on 01494 888444.

Q. How do I change my password?

A. You can change your password here

Membership - Membership Card

Q. When are new cards issued?

A. In January each year.

Q. I haven't received my new card. What should I do?

A. Contact headoffice@cssc.co.uk or phone Customer Services on 01494 888444.

Q. Why do I have to carry my card with me?

A. You will need it to access local offers through My Savings+ and to show it if you attend any CSSC event. You will also need your number to log into parts of the CSSC website.

Membership - Leaving Eligible employment

Q. I was a member but I forgot to keep my subscriptions going when I left the Public Sector. Can I re-join?

A. Yes.

Q. I am a member but I'm leaving eligible employment. Can I keep my membership?

A. Yes. It is a lifetime membership. Complete a new membership application form to let us know about your new circumstances. 

Membership - Retirement

Q. I am retired. Can I join?

A. Yes, if you are past employee of an eligible organisation and are receiving a pension from them.

Q. How much does it cost a pensioner for membership?

A. Pensioners pay 90% of the current subscription rate.

Q. My partner wants to become a Linked Member. Will they pay the same rate as me?

A. Not necessarily. Linked members pay the rate applicable to their own circumstances i.e. if they are not retired they must pay the full rate.

Q. I have been told that Membership Plus no longer exists and that my family now have to become Linked Members if they want use the services of CSSC. How do they do this?

A. They need to complete a membership application form and add your details as the Qualifying Member (QM) 

Q. I have Membership Plus, which covers my partner. Why do they have to become a Linked Member?

A. Membership Plus has been phased out and been replaced by Linked Membership (LM). The advantage is that the LM has full access to all that CSSC offers and not just the local benefits that were accessed through Membership Plus.

Q I still have Membership Plus. How do I change it?

A. Contact Customer Service on 01494 888444, or headoffice@cssc.co.uk, or write to CSSC Sports & Leisure, Compton Court, 20-24 Temple End, High Wycombe, Buckinghamshire, Hp13 5DR.

Sport & Leisure 

Subsidy Schemes - Activity Subsidy Scheme

Q. I'm looking to improve my fitness and have started training for a 10k run. How can CSSC help with the costs towards this?

A. CSSC recognises that it can be expensive to participate in organised running events so is offering all members help towards taking part in events such as these. CSSC's Activity Subsidy Scheme covers running - all events over 5k or over, including 10ks, half-marathons, marathons, Iron Man and assault courses (e.g. Tough Mudder); cycling - all forms of cycling including road races, mountain biking, cycle trekking and time trials; duathlon and triathlon (short courses and other versions of both these events); and open water swimming events.

Q. How much can I claim?

A. This is determined by how much the entry fee is for your event - up to £15.00 and you can claim 100%, between £15.01 and £30.00, you can claim 75% and over £30.01 you can claim 50% (up to a maximum of £20 per event). Members can claim for 2 events per year. For more information on the scheme, please click here

Subsidy Schemes - Training Subsidy Scheme 

Q. I am training to qualify as a sports coach. Can CSSC provide financial support towards this?

A. Yes. CSSC runs a training subsidy scheme to help members who are following accredited training to become a sports coach, a referee, an umpire or other official. The training must be provided or accredited by the relevant sporting governing body. The scheme will cover up to 50% of the course costs up to maximum of £75. Members can claim for 1 training course per year. For full terms and conditions and an application form, go to this page.

Sponsorship Scheme - Additional Support for Those Experiencing Hardship or Who Have a Disability 

Q. I've recently had to give up work because of illness but my doctor has advised that I keep up swimming as a form of gentle exercise. Can CSSC help towards the cost of my local gym membership? 

A. Yes. CSSC is delighted to offer help in cases such as these. Its Sponsorship Scheme has been specifically designed to offer financial assistance to members with disabilities or who are able to demonstrate specific hardship so that they can continue to fulfil their sporting or leisure goals. Full details can be found here.

Registering Your Interests 

Q. How can I let CSSC know about the type of sports and leisure activities I am particularly interested in? 

A. CSSC is very keen to learn about the sports and leisure activities that all its members are involved in. This way, we are in a better position to make sure you get the most out of your membership by organising sporting and leisure events that you, our members, want. Therefore, we ask that, as part of the website registration, members select their sport and leisure interests in the drop-down form provided here.

Events 

Q. How can I find out the latest information about sports and leisure events in the area I live?

A. The quickest way to do this is to start at the CSSC home page. To the right, you will see a map of Great Britain and Northern Ireland. So, if you live in Oxford for example, click on the Southern region - this will show you all the sport and leisure events taking place in this region. It will also provide you with a further map showing the CSSC areas that make up this region, e.g, Oxford and Chilterns. Here, you will be able to see events taking place even closer to home. 

Q. My favourite sport is tennis. How can I find out what CSSC is organising for tennis players in my local area and further afield?

A. Individual sports and leisure activities have their own hub pages which can be found by clicking on Your Sport on the main CSSC website menu. By clicking here, you will see a whole list of sports and activities that CSSC is involved in including tennis. Click on Tennis in the drop down menu and you will be taken to its hub page which lists all the tennis events taking place up and down the country. 

Q. My favourite sport - basketball - is not listed. What can I or CSSC do about this?

A. If you know of other basketball players or enthusiasts in your area, we suggest that you contact your local Area committee. The volunteers on your Area committee might then provide you with funds and assistance to set up some basketball events in your area. You might also want to make use of the 'Forums'. These can be found on the CSSC home page and allow you to post questions, discuss things that are of interest to you about CSSC and make contact with other members either locally or nationally. We also suggest you speak with a member of the CSSC Event Team. The Event Team Manager is Matt Taylor and his email address is matt.taylor@cssc.co.uk. Finally, CSSC knows that it is not always easy to provide events to every member's taste. Therefore, many Area associations run activity rebate schemes which allows individual members to claim some money back on costs associated with sporting activities they have participated in or events they have organised themselves. Again, contact your Area association for more details.

The CSSC Games 

Q. I've heard about the CSSC Games. What is it and how do I get to take part?

A. The CSSC Games is a bi-annual multi-sport event. The next Games is taking place in September 2017.  

Savings 

Savings - CSSC Online Shop

Q. What is the difference between the CSSC Online Shop and the offers available on the Members' Offers page?

A. CSSC's Online Shop sells mainly cinema tickets, tickets for attractions around the UK and 'experience' offers, all of which have been acquired by CSSC's online shop team for the exclusive benefit of our members. However, the offers and discounts available on the Members' Offer page are brought to you in partnership with My Savings+ who have sourced a huge range of discounts and special offers, nationally and locally, across all types of shopping categories - home and family, food and drink, leisure, travel and accommodation and motoring - to name just a few, alongside regularly updated 'special offers' and cashback deals.

Savings - Accessing My Savings+  

Q. When I click on the My Savings+ button I am asked to log in. Why is that?

A. This is because all the savings and discounts available from CSSC and My Savings+ are exclusive to CSSC members and so are not available to the general public. Therefore, you are asked to log in using your email address and password to gain access to this 'members only' part of the CSSC website.

Savings - Other Savings Available Through CSSC

Q. What other savings are available to CSSC members?

A. It is always worth taking a look at your Area Association's latest newsletter or their dedicated pages on the CSSC website. Many Area Associations have worked hard to secure offers, discounts and savings for their local members.

Keeping in Touch

Keeping in Touch - CSSC's Bi-annual Members' Magazine 

Q. I don't have access to a computer at home. How can I keep up to date with CSSC's offerings and events?

A. Twice a year, CSSC publishes its members' magazine called Leisure Scene. Packed full of the latest CSSC special offers, articles, competitions and an events and activities diary, it is a very good way of keeping up to date with everything CSSC is doing and has to offer. If you do have access to a computer, there is an electronic version of each issue available on the CSSC website. If you haven't received a magazine within the last six months or so, it might be worth checking with our Membership department to confirm that they are holding your current address details (01494 888444). 

Keeping in Touch - Electronic Newsletters 

Q. CSSC has my email address. Does this mean that I will be bombarded with eNewsletters all the time?

A. No. CSSC is very careful to keep electronic communications to its members to a sensible and sensitive level. However, we do want to make sure that members get to hear the latest information about what is going on at National level, in their Region/Area and about events connected with their favourite sport or leisure activity. You are, of course, able to unsubscribe from CSSC eNewsletters at any time. 

Keeping in Touch - Website 

Q. What is the best way to access the very latest information about CSSC's sport and leisure activities, members' offers and discounts?

A. Probably the best and most update to information about CSSC, its sporting and leisure activities, members' offers and so on can be found on the CSSC website. Here, you will be able to access events going on at National, Regional and Area level, the latest offers and discounts available to members through our partner organisation My Savings+ and discounted tickets for the cinema and other attractions around the UK through CSSC's Online Shop

Q. I've forgotten my username and password. What can I do to access the website?

A. Your username will be your email address you included on your form or when joining online. To set your password go to 'sign in' and scroll down to 'Forgot password/Set password. You will then receive an email with a link to enable you to do so.

Alternatively, phone the CSSC head office telephone 01494 888444 and choose the 'website' option from the menu. A member of the website team will be able to help you with your query.

Keeping in Touch - Membership Record 

Q. My personal details have changed. How can I let CSSC know of these changes?

A. It is important that CSSC has the most up-to-date information about their members. Therefore, we request that, should your personal details change, you complete the "Update Your Membership Details" form on the website. If you prefer to speak to someone, please call CSSC Head Office on 01494 888 444 and select the "Membership" option from the menu. 

Volunteering 

Q. How much time do I have to give?

A. As much as you like, whether it's one hour or 50. However long the time you offer, your time is valuable to CSSC.

Q. Who can take part?

A. Any CSSC Member or Linked Member.

Q. Don't you have to know a lot about CSSC?

A. No. If you don't know anything about sport, leisure or recreation there are still plenty of ways you can help. Whatever your skills, age or interests, we'll do our best to find a role that suits you.

Q. What's in it for me?

A. Volunteering is a great way to add experience to your personal development. You can meet new people, make new friends, hone existing skills and discover new talents, all of which can be valuable experience to add to your CV.

Q. Volunteering opportunities

A. To find out more and learn more about CSSC's volunteering opportunities please click here

Health and Fitness Centres 

Q. Does CSSC have health and fitness centres available for its members to use?

A. Yes. CSSC, in partnership with ROKO, runs five premium health clubs at the following locations around the UK - Chiswick Bridge, Gillingham, Nottingham, Portsmouth and York. The ROKO health clubs offer CSSC members heavily discounted health club membership and the use of superb gym and leisure facilities. 

Q. The ROKO health clubs are not near my home or place of work. What else does CSSC offer in terms of gym membership?

A. If you work at a civil service department building, it might be that there is already a workplace gym available. Please call CSSC Head Office and select option 5 for Customer Services and a member of staff will be able to advise you or check the My Fitness section of the CSSC website. Alternatively, many Area Associations offer a Gym Rebate Scheme which allows you to claim money off the cost of annual membership of your local gym. Please speak to your local Area Association representatives for more information on this. 

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The latest edition of Leisure Scene is now available for you to view online, it's packed full of exciting things going on at CSSC.

You can also view the previous edition(s) here.