Recruitment and Retention

Expectations of Head Office

  • Encourage closer working with the Sales Team to aid recruitment and support volunteer led recruitment initiatives.
  • Conduct regular reviews of national members’ benefits in collaboration with volunteers and facilitate the review of regional and local benefits.
  • Provide support with communications by volunteers to members in promoting local offers/events.

Specific Actions

  1. On a weekly basis, inform Regional and Area Association secretaries of Sales Team visits for the forthcoming fortnight and notify changes in advance where possible.
  2. Contact Office Champions regularly by telephone or email, at least six times a year, to offer support, documentation and/or a visit.
  3. The Sales Team to report back to the appropriate area association about any significant recruitment success stories in their area.
  4. Follow up suggested contacts for meetings in civil service and public sector offices in the affiliate’s area.
  5. Regularly consider with affiliates which is their most popular benefit.
  6. Make promotional material available electronically for use by the affiliate in promoting CSSC national members’ benefits.
  7. Provide a dedicated resource at Head Office to support communication by affiliates to their members.

Expectations of the Affiliate

  • Promote CSSC benefits at all times and support CSSC’s Sales Team.
  • Regularly review local benefits and the affiliate microsite on CSSC website.
  • Actively encourage recruitment of members.


Specific Actions

  1. Notify CSSC Sales Team of any office changes, closures, staff moves etc, where known and possible.
  2. Liaise with the Sales Team and where agreeable and practical, arrange for someone from the affiliate to be available to support any Sales Team visits taking place in their area.
  3. Provide appropriate contacts for the Sales Team, in civil service and public sector offices within their affiliate area, where known.
  4. Have a copy of the most recent affiliate newsletter available for the Sales Team representative.
  5. Endeavour to keep the affiliate web page on the CSSC website up to date with local events/offers and activities.
  6. Ensure any event or activity organised by the affiliate is well run and is promoted to all relevant members.



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