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FAQs

Membership

Membership

Payment/cost

How much does membership cost?

The price of membership is £51.00 per year (£4.25 a month) or £45.90 if you receive a pension (£3.83 a month).

How can I pay for membership?

We offer four ways to pay for membership. You can either pay by Direct Debit, deductions from your salary/pension, credit/debit card, or by sending us a cheque. You can pay monthly, quarterly or annually via Direct Debit, monthly via salary/pension and annually by credit/debit card or cheque.

How can I find out if I can pay for membership from my salary or pension?

Most civil servants will be able to set up this payment option by contacting their payroll team or pension provider. Public sector employees and linked members will be unable to take deductions from their salary or pension. If you're unsure about your eligibility, please contact us.

What does it cost a linked member to join CSSC?

The same as a full qualifying member of CSSC.
The price of membership is £51.00 per year (£4.25 a month) or £45.90 if you are in receipt of a state pension (£3.83 a month).

My friend/family member wants to become a linked member. Will they pay the same rate as me?

Not necessarily. Linked members pay the rate applicable to their own circumstances i.e. if they're retired they can pay the retired rate.

How can I join CSSC?

There are several ways to join CSSC. The quickest and easiest way is to join online at cssc.co.uk/join. Once you've joined online, you'll be able to sign in to our website immediately and start making use of your new benefits. It will take up to two working days to be able to sign into My Savings+.

If you're re-joining or would like to pay for membership through your salary, you'll need to fill in a membership form. For postal forms, it will take around two weeks to process your form.

Can my family join?

Each qualifying member who's eligible for membership by their employment or pension may have up to six linked members who would not be eligible to join in their own right. These can be family members or friends.

Can my children join?

Yes. CSSC membership is open to those aged 16 or over if in eligible employment. If they aren’t in eligible employment then CSSC membership is open to persons aged 18 or over. Some local associations do however allow children to participate in their events and activities.

I have been a member in the past. Can I rejoin?

Yes. If you were a member because you worked for an eligible organisation then you can join again. It doesn’t matter whether you work for a qualifying organisation or not now. You will need to re-join by filling in a membership form.

I am retired. Can I join?

Yes, if you're a past employee of an eligible organisation and are receiving a pension from them. You can either join online or can complete and return a membership form.

When will I get my membership card?

CSSC’s membership cards are now digital. We send all membership cards to current members by email every January and they are valid for 12 months. New members will receive their cards via email shortly after joining online or having their postal form processed in head office. For postal forms, it will take around two weeks to process your form and we'll email you the digital membership card automatically once we've processed your form.

In exceptional circumstances, a plastic membership card can be provided if the member is unable to use the digital membership card. Please note it will take up to four weeks for the plastic membership card to reach you.

I haven’t received my membership card

If you haven’t received your digital membership card, you can request one at any time through the My Account section on the website.

How quickly will I be able to access all the benefits after joining?

If you joined online, you'll be able to access most benefits instantly, except for accessing My Savings+, which will take up to two days. Your membership card will be with you within one day.

If you joined by sending us a membership form, it will take us around two weeks to receive and process your form. We'll then send you an email to confirm that you've been set up. You'll be able to access most benefits instantly from there, except for accessing My Savings+, which will take up to two days and your membership card will be with you within one day.

Who can join CSSC?

Anyone who is a past CSSC member, a current employee in the public sector or Royal Mail, BT, or companies carrying out ex-civil service work; or is a past employee of one of these organisations and receives a pension from them. Friends and family can also join CSSC by being ‘linked’ to a qualifying member.

What is a 'Qualifying Member'?

A qualifying member is anyone who is a full member of CSSC by virtue of their employment. Click here for full list of eligible employers.

What is a ‘Qualifying Linked Member’?

A qualifying linked member is someone who has qualified as per the rule effective from the 1 September 2018, which states that linked members qualify after 12 months of linked membership. As a qualifying linked member, they're now able to have up to six linked members themselves and are no longer linked to their original qualifying member.

Can my family join?

Each qualifying member who is eligible for membership by their employment or pension may have up to six linked members who would not be eligible to join in their own right. These can be family members or friends.

Can my children join?

Yes. CSSC membership is open to those aged 16 or over if in eligible employment. If they aren’t in eligible employment then CSSC membership is open to persons aged 18 or over. Some local associations do, however, allow children to participate in their events and activities.

I have never been a member but I used to be employed in the public sector. Can I join?

Not unless you're in receipt of a pension from an eligible employer.

I have been a member in the past. Can I rejoin?

Yes. If you were a member because you worked for an eligible organisation then you can join again. It doesn’t matter whether you work for a qualifying organisation or not now. You will need to re-join by filling in a membership form.

I am a member but I'm leaving eligible employment. Can I keep my membership?

Yes. It is a lifetime membership. If you are paying by Direct Debit, you don’t need to do anything. If you pay for your membership through your salary, then you will need to contact us so that we can update your payment details.

If you need to update any of your contact details, you can do so in the My Account section of the CSSC website.

I am retired. Can I join?

Yes, if you are past employee of an eligible organisation and are receiving a pension from them.

To join, you can either join online or can complete and return a membership form.

How do I renew my membership?

To renew your membership please call 01494 888444 to set up your payment details. Please have your card details to hand when you call.

I was a linked member and never worked for a qualifying organisation. Can I still re-join?

Yes, but you would need to link to a qualifying member again.

I was a linked member, but my qualifying member has since left CSSC, can I still re-join?

Yes, but you would need to link to a new qualifying member.

Can I set up a Direct Debit?

If you’re re-joining within 12 months of you previously leaving, you’ll need to pay the full amount by either debit or credit card. However, if it’s been longer than 12 months, you’re welcome to set up a monthly Direct Debit.

Can I pay monthly?

If you’re re-joining within 12 months of you previously leaving, you’ll need to pay the full amount by either debit or credit card. However, if it’s been longer than 12 months, you’re welcome to set up a monthly Direct Debit.

Can I take the payment out of my salary or pension?

If you’re re-joining within 12 months of you previously leaving, you’ll need to pay the full amount by either debit or credit card. However, if it’s been longer than 12 months please contact your pension provider or pay roll department to set up a monthly payment.

Can I still re-join if I no longer work for a qualifying organisation?

Yes. If you were previously a member of CSSC when you worked at the qualifying organisation and we can find your record in the system. Or if you’re currently drawing a pension from that organisation.

If you’re not drawing a pension from the qualifying organisation nor previously worked for a qualifying organisation you can join as a linked member with a qualifying member.

Although we'd love for you to stay on as a member, we appreciate that members may need to cancel their membership for various reasons.

Where can I find CSSC’s cancellation policy?

To view our Membership terms and cancellation policy, please click here.

How can I cancel my membership and salary deductions?

If you pay by salary or pension, you'll need to contact your payroll or pension provider directly to stop your membership payments. You'll also need to contact CSSC by emailing send email or calling 01494 888 444.

How can I cancel my membership and Direct Debit Payments?

You can contact CSSC by emailing send email or calling 01494 888 444. Your membership will cease from the date your cancellation request has been made.

I paid annual with a Debit/Credit Card; how can I cancel my membership?

Your membership is valid for a year, from the date your payment was taken and will not automatically renew. Once you've made an annual payment, you have 14 calendar days to cancel and receive a full refund, subject to no member benefits having been used. If you choose to cancel after the 14 calendar days, your membership will continue up until your annual subscription has expired.

If you pay by any other method, please contact us by emailing send email or calling 01494 888 444.

Lines are open Monday to Thursday 9am-5pm and Friday 9am-4:30pm.

Communications

Managing your communication preferences

How can I change what emails I receive from CSSC?

You can update your contact preferences in your My Account section on the website. You can update these at any point, so you're completely in control of the types of communications you receive.

Don’t forget to let us know what your interests are in your My Account section, so we can make you aware of any relevant offers or events.

I haven’t received any emails from CSSC?

We don’t want anyone missing out on the fantastic benefits and offers. If you haven’t received any emails from us within a week of joining, please contact us and we'll make sure everything is correct.

How can I read the latest edition of Leisure Scene?

Twice a year, CSSC publishes its members' magazine called Leisure Scene. Packed full of the latest CSSC special offers, articles and competitions, it's a great way of keeping up to date with everything CSSC is doing and has to offer. If you have access to a computer, there's an electronic version of each issue available on the homepage of the website.

Why haven’t I received Leisure Scene?

If you haven't received a magazine within the last six months or so, it might be worth checking we have your correct email address. If you aren’t receiving any emails and are unable to log into the website then you can update your details by contacting us. If we don’t have your email address, we'll post you a copy. You can update your address details by contacting us.

Friends and family

Member get Member and Linked Membership

I want to recommend CSSC to a colleague

As a thank you for recommending CSSC to a colleague who qualifies for membership in their own right, we'll give you £10 cashback in your My Savings+ account.

To get this reward, simply ask them to include your name and membership number on their application and you'll receive your Member get Member reward once they have held membership for 3 months.

Can my family join?

Each qualifying member who is eligible for membership by their employment or pension may have up to six linked members who would not be eligible to join in their own right. These can be family members or friends.

Can my children join?

CSSC membership is open to those aged 16 or over if in eligible employment. If they aren’t in eligible employment then CSSC membership is open to persons aged 18 or over. Some local associations do however allow children to participate in their events and activities.

What is a Linked Member?

A Linked Member is someone who cannot be a member in their own right but who is nominated by a qualifying member to be linked to their membership. It's an individual membership with the same price as qualifying membership which is £51.00 per year (£4.25 a month) or £45.90 if you are in receipt of a pension (£3.83 a month).

What are Linked Members entitled to?

In general, Linked Members are entitled to everything that a qualifying member is, apart from the ability to link members to their membership. 

What does it cost a Linked Member to join CSSC?

Linked Members pay the rate applicable to their own circumstances i.e. if they're retired they can pay the retired rate.

The price of membership is £51.00 per year (£4.25 a week) or £45.90 if you are in receipt of a pension (£3.83 a week).

Can my friends join?

Yes, if they don’t qualify as a full qualifying member, they can join as Linked Members, so long as they are over 18 years of age.

To join CSSC, Linked Members will need to either join online or complete and return a membership form.

If my qualifying member cancels their membership can I, the Linked Member remain in membership?
Yes. A Linked Member can retain their membership even if their qualifying member cancels.

Can Linked Members link others to their membership?

Linked Members can recommend CSSC to qualifying members and will receive a £10 cashback reward in their My Savings+ account through the Member Get Member scheme. However they can’t link friends and family through the Linked Membership scheme until they have held membership for one full year at which point the Linked Member qualifies for full membership.

Can Linked Members become volunteers within CSSC?

Linked Members can volunteer to undertake a wide variety of roles and responsibilities within CSSC, including roles within the various constituent bodies of the Council. There are a few notable exceptions and these are illustrated by the following:- o No more than one officer (Chairman, Secretary, Treasurer) of any Committee, Board, Council or CSSC decision-making body shall be elected or appointed from the same membership unit – Qualifying and Linked Members combined. o No more than one bank or equivalent account signatory of any Committee, Board, Council, CSSC decision-making or affiliate body shall be allowed from the same membership unit – Qualifying and Linked members combined. This provision also applies to accounts administered ‘Online’. o The auditor of Committee, Board or other CSSC decision-making body accounts shall not be elected or appointed if s/he is from the same membership unit (Qualifying and Linked Members combined) as any officer of the body whose accounts are due to be audited. o Voluntary roles within certain groups may be subject to other conditions (beyond the control of CSSC) that a Linked Member may not be able to satisfy. For example, certain Departmental Association volunteer roles may involve certain criteria that a Linked Member may not be able to satisfy. Similarly, certain voluntary roles (for example roles connected to Health & Fitness Centres) may require frequent or routine access to buildings for which security access cannot be granted. The intention is to overcome as many of these potential barriers as possible so as to grow the overall size of the Council’s voluntary workforce. o Only Qualifying Members can be appointed as officers of CSSC’s National Council. The above list is not exhaustive.

Can Linked Members vote at the CSSC AGM or at AGMs of CSSC constituent bodies?

In common with affording Linked Members rights in terms of the events, activities, benefits and volunteer opportunities within CSSC, it is intended that they would also be able to play a full role in the decision-making process of the council. On that basis, Linked Members would be able to vote at CSSC’s AGM and, similarly, be able to vote at the AGMs of CSSC constituent bodies (where applicable).

Products

General

What can I get from CSSC membership to help me make the most of my spare time?

We want to help you make the most of your spare time so whether you love sport, want to try something new, explore, have fun or enjoy great savings, CSSC is here for you.
Click here for an overview of the top member benefits.

What local savings are available?

It is always worth taking a look at your Area Association's latest newsletter or their dedicated pages on the CSSC website. Many Area Associations have worked hard to secure offers, discounts and savings for their local members.

Which Historical sites can I visit?

We have partnerships with English Heritage, Historic Royal Palaces and Cadw, where you can get into eligible sites for free.

To check which English Heritage and Cadw sites you can visit for free, check on the individual English Heritage and Cadw pages. These contain document detailing which sites are and aren’t included in this offer. CSSC members are eligible for free entry to all Historic Royal Palaces.

Please check the details of the individual site page on the CSSC website before travelling to ensure it's covered under the offer and there aren’t any exclusions or booking requirements.

English Heritage offer

As part of your CSSC membership, you can enjoy unlimited access to over 300 properties, plus free or discounted entry to events. Simply show your CSSC digital membership card and photo ID on arrival.

The offer is valid for the CSSC member, one other adult and up to six accompanying children under the age of 19.

Historic Royal Palaces offer

Simply download your voucher from cssc.co.uk in exchange for tickets and present together with your CSSC digital membership card and photo ID on arrival. This is valid for CSSC member plus up to three guests depending on the palace (children go free at some palaces). Please read the terms and conditions on each voucher.

Cadw offer

Members can enjoy unlimited entry to over 20 Cadw sites, simply by presenting your CSSC digital membership card along with photo ID. The offer is valid for the CSSC member, one other adult and up to three children under 16.

What is a voucher?

A voucher is a physical ticket which we'll post to the address you provide at the checkout.

What is an eCode?

An eCode is an electronic voucher which will be emailed to you once you have placed your order. eCodes are available for the following benefits: Cineworld, Empire, ODEON, Picturehouse, Showcase, The Light, Eden Project, WWT, Eureka, Vue and Flip Out. Please note there are different ways to redeem your codes. Which are included within each product page.

How long will it take for my vouchers to arrive?

If you place an order for vouchers, it will be processed on the next working day (Monday-Friday excluding bank holidays) and sent out by Royal Mail Second Class post, unless you choose a different postage option at the checkout.

CSSC Ltd uses the postal service operated by the Royal Mail and you should book physical vouchers well in advance of their intended date of use. Please allow up to 10 working days for delivery to allow for posting.

How long will it take for my eCodes to arrive?

Once you have purchased eCodes, they'll arrive automatically via email to the email address you provided at the checkout. Please ensure this is the correct email address and check that the email has not been sent to your spam or junk folders.

How do I know what my allocation is?

Your monthly allocation is set per benefit. Each benefit has a different allocation set. An out of allocation text will appear once you have used your allocation for the month. Your allocation will reset at the beginning of each month.

How do I view my previous orders and obtain details of the eCodes issued to me?

Click on My Account, go to Order History. This will show all individual orders and eCodes you've ordered.

Can I get my eCode order refunded?

eCodes cannot be refunded or exchanged, unless where the eCode is proven to be faulty or if you let us know within 14 days from date of order. A check of the eCode will be carried out by our supplier(s) before they're cancelled. Once cancelled, a refund will be processed to the account from which payment was taken. Refunds can take up to seven working days. Please note: eCodes which are unused by their expiry date will not be refunded or exchanged.

Does my eCode cover Leicester Square?

For certain eCodes some cinema locations are excluded from the offer. These exclusions will be listed against the eCodes type on the order. Please ensure you check these before confirming your order.

Can I get my physical voucher order refunded?

If you cancel, you must return the goods no later than 14 days after the day on which you informed us that you are going to do so. Goods should be return to ‘Freepost CSSC SPORTS & LEISURE’. You'll be refunded within seven working days on receipts of the returned goods.

How long will my vouchers/eCodes be valid for?

Wherever possible, vouchers and eCodes sold online will have the expiry date on the product page. Any vouchers and eCodes with a shorter expiry, will be highlighted on the relevant page. All vouchers and eCodes will have expiry dates on them. Please ensure that you check these upon receipt.

How do I find out about special offers?

Any special offers will be notified and updated in the bell notification tab.

Can I change my address during the ordering process?

Yes, you can edit your address when you review your order at the checkout under delivery address details. You'll need to “click” on “other” and this will allow you to make changes.

Can my order be sent to a different address?

Yes, this can be done by selecting “other” under the delivery address “new”, prior to the order being placed.

What are the different postage options?

CSSC Ltd. uses the postage service operated by the Royal Mail and you should book vouchers in advance of their intended date of use. You can select different postage options at the checkout screen. The below information is from: http://www.royalmail.com

2nd Class: Royal Mail aim to deliver your letters and parcels in two or three working days - including Saturdays.

1st Class: Royal Mail aim to deliver your letters and parcels to their destinations the next working day – including Saturdays.

Signed for: Royal Mail Signed For® 1st Class aims to deliver your letter or parcel the next working day. Please note: this can only be tracked once it's been signed for.

Special Next Day Guaranteed: Royal Mail aims to deliver your letter or parcel the next working day. Please note: someone will be required to sign for this.

For further information on postage, please visit http://www.royalmail.com

My Savings+

How can CSSC save me money on shopping, and days out?

CSSC offers a number of ways to save on shopping and days out!

Visit My Savings+ to find over 2,000 voucher, cashback and discount offers to help you save money on your grocery shopping, fashion, DIY, holidays and more.

Visit Things to do for discounted cinema tickets and days out, including Merlin attractions. Please note, attractions are subject to seasonal availability.

Save on eating out by getting your free digital tastecard.

Can I get a discount at my supermarket by showing my membership card?

No, however you can enjoy savings at a number of supermarkets through My Savings+, where you can pre-buy vouchers and reloadable cards. Visit My Savings+ to find out what savings you can make.

When I click on the My Savings+ button I am asked to log in. Why is that?

This is because all the savings and discounts available from CSSC and My Savings+ are exclusive to CSSC members and so are not available to the general public. Therefore, you are asked to log in using your email address and password to gain access to this 'members only' part of the CSSC website.

As My Savings+ is brought to you by a partner, it will take up to two days for new members to be able to sign in for the first time.

tastecard

How do I get my free digital tastecard?

Each CSSC member is entitled to one free digital tastecard per year. You will need to go to the tastecard webpage on the CSSC website to request a redemption PIN from us, check out your basket for £0.00 and an email will be automatically sent to you with instructions to follow to redeem your tastecard. You can request a code as soon as you are a member.

Your digital tastecard is valid for one year. After this point, you will need to request another code as above to get access for another year.

What other savings are available to CSSC members?

It is always worth taking a look at your Area Association's latest newsletter or their dedicated pages on the CSSC website. Many Area Associations have worked hard to secure offers, discounts and savings for their local members.

How do I redeem my tastecard PIN?

Go to CSSC redemption page, https://www.tastecard.co.uk/redeem/cssc18. You will be provided with your membership number on screen and you will receive an email to the email address entered at redemption stage providing you with your membership details.

How do you activate your tastecard?

Download the tastecard App either through Google Play for Android users or App store for Apple users.
Access the App and register, entering the details requested and create your password.

Gyms

Can I get a discount off my Gym membership?

Yes. CSSC members can access discounted gym membership at over 2,900 gyms including major chains, independent gyms, local leisure centres and hotel health clubs though My Gym Discounts. Members are also eligible for discounted flexible gym passes through Hussle.

Simply click here and then search for your nearest participating gym.

Does CSSC have an offer with ROKO?

Yes. CSSC, in partnership with ROKO, runs five premium health clubs at the following locations around the UK - Chiswick Bridge, Gillingham, Nottingham, Portsmouth and York. The ROKO health clubs offer CSSC members heavily discounted health club membership and the use of superb gym and leisure facilities.

How can I find out what CSSC is organising for my favourite sport?

You can see all events for your favourite sport by going to the Get Active tab on the website and selecting your favourite sport. There, you will be able to see all of the news, offers and events associated to that sport.

My favourite sport is not listed. What can I or CSSC do about this?

If you know of other players or enthusiasts in your area, you can contact your local area committee. The volunteers on your area committee might then provide you with funds and assistance to set up some events in your area. You can also speak with a member of the CSSC Event Team, who you can get in touch with by emailing send email.

Finally, CSSC knows that it's not always easy to provide events to every member's taste. Therefore, many area associations run activity rebate schemes which allows individual members to claim some money back on costs associated with sporting activities they've participated in or events they've organised themselves. Again, contact your area association for more details.

I would like to participate in a non-CSSC sporting event. Can CSSC help?

CSSC recognises that it can be expensive to participate in organised events so is offering all members help towards taking part in events such as these. CSSC's Activity Subsidy Scheme covers running - all events over 5 miles or over, including 10ks, half-marathons, marathons, Iron Man and assault courses (e.g. Tough Mudder); cycling - all forms of cycling including road races, mountain biking, cycle trekking and time trials; duathlon and triathlon (short courses and other versions of both these events); open water swimming events and chipped wheelchair events. Walking and trekking events over 5 miles, plus orienteering courses.

How much can I claim under the Activity Subsidy Scheme?

This is determined by how much the entry fee is for your event - between £10.00 to £20.00 100% is awarded. £20.00 and over a maximim of £20.00 will be awarded. Members can claim for two events per year. which needs to be claimed for after the event and within two months. For more information on the scheme, please click here.

I am going to represent my nation in my sport. Can CSSC provide me financial support?

Yes. Through CSSC’s Elite competitors Fund, we aim to help our members who represent their nation in their respective sport, with costs associated at competing at this high level. All applicants must be a continuous member of CSSC for at least one year prior to the date of application. To ensure more members benefit from this scheme if you were a successful recipient of funding in 2018 for example, you will not be entitled to make a claim in 2019. However, you will be able to make a claim in 2020. 

I am training to qualify as a sports coach. Can CSSC provide financial support towards this?

Yes. CSSC runs a training subsidy scheme to help members who are following accredited training to become a sports coach, a referee, an umpire or other official. The training must be provided or accredited by the relevant sporting governing body. The scheme will cover up to 50% of the course costs up to maximum of £75. Members can claim for one training course per year, after the course has been successfully completed and must give proof of completion i.e. copy of certificate. For full terms and conditions and an application form, go to this page.

Is there any support for members with disabilities or hardship?

Yes. CSSC is delighted to offer help in cases such as these. Its Sponsorship Scheme has been specifically designed to offer financial assistance to members with disabilities or who are able to demonstrate specific hardship so they can continue to fulfil their sporting or leisure goals. Full details can be found here.

I would like to organise an activity within my office. Can CSSC help?

Yes, if you want to organise a new one-off activity or one that lasts up to 8 weeks in your workplace or local area, CSSC’s Physical Activity Fund could help fund the venue, equipment or instructor costs.

How can I find out the latest information about sports and leisure events in the area I live?

You can see all of the events happening near to you by going to the Near Me tab on the website and selecting on the map which region and area you fall under. There you will be able to find all the news, offers and events happening in your region or area.

CSSC Membership Card

My membership card

When will I get my membership card?

CSSC’s membership cards are now digital. We send all membership cards to current members by email every January and they're valid for 12 months. New members will receive their cards via email shortly after joining online or having their postal form processed in head office. For postal forms, it will take around two weeks for forms to be posted and processed and the digital membership card will be automatically sent via email once we've processed your form.

In exceptional circumstances, a plastic membership card can be provided if the member is unable to use the digital membership card. Please note it will take up to four weeks for the plastic membership card to reach you.

Don’t forget that you only need your membership card and photographic ID to get access to English Heritage, Historic Royal Palaces and Cadw sites and to take up any local offers as proof of membership. Most other benefits don’t require your membership card.

I haven’t received my membership card

If you haven’t received your digital membership card you can request one at any time through the My Account section of the CSSC website.

What is a CSSC membership card needed for?

Your digital membership card gets you access to English Heritage, Historic Royal Palaces and Cadw sites and also acts as proof of membership to take up any local offers. Most other benefits don’t require your membership card.

It's also a handy reminder of your membership number when you need it.

Website

Logging in

I'm having difficulty signing into the website

If you're having difficulties logging in, please check the following things;

  • If the password field is prepopulated, please remove the details and re-enter your password. Your browser might have an old password saved for you.
  • Reset your password using the ‘forgot your password’ link and try logging in again
  • If you're using an old browser, please try using Chrome or Internet Explorer 11 or above
  • If you haven’t logged in since 31 May 2019, you'll need to reset your password in order to access your account again
  • If you receive the message ‘invalid token’ please contact the Web Team as they'll need to verify your email address

My credentials do not match

If you receive the error message that your credentials do not match. Please reset your password and try again. If you have reset your password and you're still unable to login, please speak to a member of our Web Team, who'll be happy to help. You can either email them or call them on 01494 888 444.

I can sign in but I am unable to purchase anything

You can sign in to the CSSC website even if you’re not a qualifying CSSC member, this is called a ‘Lite’ membership. A lite membership is created when the online joining process isn’t completed. You can login as a Lite member, but you'll be unable to purchase anything.

To complete your membership, click on My Account and follow the steps.

I am a CSSC member and I have created a Lite membership by accident

If you have created a Lite membership by accident, you'll need to contact Customer Support to resolve this for you. Once this has been resolved, you'll be able to login again.

I am still having problems logging in

If you followed the steps above and are still having trouble logging in, please speak to a member of our Web Team, who will be happy to help. You can either email them or call them on 01494 888 444.

Lines are open Monday to Thursday 9am-5pm and Friday 9am-4:30pm.

 

My Account

Updating your details

Updating your personal details

If you are signed in, you can update your contact details in the My Account section of the website. Alternatively, you can speak to a member of our customer support team, who will be happy to help. You can either email them or call them on 01494 888 444.

Lines are open Monday to Thursday 9am-5pm and Friday 9am-4:30pm.

Can I update my home address online?

You can update your home address by going to the My Account section of the website, or by contacting us.

Can I update my email address online?

You can update your email address by going to the My Account section of the website, or by contacting us.

Can I change my password?

You can update your password by going to the My Account section of the website.

Can I let CSSC know about the type of sports and leisure activities I am particularly interested in?

CSSC is very keen to learn about the sports and leisure activities that all its members are involved in. This way, we are in a better position to make sure you get the most out of your membership by organising sporting and leisure events that you, our members, want.
You can let us know your interests by visiting your My Account page and clicking on ‘My Details’, then ‘My Interests’. You can tick as many as you would like.

How to check my email address?

When signing in, are you receiving an message to say we can’t find an account with that email address? Your username is your email address, so you will need to contact the customer support team, who will be able to update the email address we hold for you. You can either email or call them on 01494 888 444.

Lines are open Monday to Thursday 9am-5pm and Friday 9am-4:30pm.

Volunteering

Volunteering with CSSC

Much of what CSSC does, relies on the kindness and generosity of our volunteers. If you would like to find out more about volunteering with CSSC, click here.

CSSC’s volunteering opportunities

To find out if there are any volunteer roles that you might be interested in, please click here.

How much time do I have to give?

As much as you like, whether it's one hour or 50. No matter how much time you’re able to give, it is always valuable to CSSC.

Do you have to know a lot about CSSC?

No. If you don't know anything about sport, leisure or recreation there are still plenty of ways you can help. Whatever your skills, age or interests, we'll do our best to find a role that suits you.

Do I have to be qualified to volunteer?

No. There are some roles where certain experience or skills can be beneficial and if this is the case it’ll be highlighted in the advertisement. But volunteering is all about being a part of the organisation and training and support is provided no matter what your role or experience.

What's in it for me?

Volunteering is a great way to add experience to your personal development. You can meet new people, make new friends, hone existing skills and discover new talents, all of which can be valuable experience to add to your CV.

Talk to someone about volunteering

If you have any questions about volunteering, you can talk to your local Volunteer Team Leader, who will be more than happy to help. Find your local Volunteer Team Leader here.

Recognising Volunteers

If you feel that a volunteer has done something great, let us know! You can even nominate them for an award! Find out more here.

Contact us

How can I contact someone from CSSC?

If you would like to speak to someone from CSSC about anything, you can either complete the form on the contact us page or you can call us on 01494 888 444 and we will be happy to help.

Lines are open Monday to Thursday 9am-5pm and Friday 9am-4:30pm.

I would like to complain

If you are unhappy with any of the service you have received from CSSC, we would be grateful if you could let us know so that we can try to fix it. You can report an issue in a couple of ways:

1) Complete the complaints form 
2) Emailing us at send email
3) Calling us on 01494 888 444

Lines are open Monday to Thursday 9am-5pm and Friday 9am-4:30pm.

 

Become a Member

Join today and become the latest member of the CSSC community!

Helping individuals and families get more out of life since 1921