COVID-19 Update - 06/07/2020
We are continually monitoring the latest advice and legislation from the Government, to ensure we bring you the most up-to-date information on the rapidly changing guidance.
As the UK eases lock down restrictions in large parts of the country, we will closely follow the recommendations to make sure our activities, events and partners can open safely and securely during this period of transition.
Our risk assessment is still in place to safeguard our members, volunteers and staff. And as the situation changes, we will review, amend and update our working practices, as necessary.
For more information on how the lifting of restrictions may affect your events and activities, please refer to our updated FAQs.
Which events are cancelled and are there any still running?
We’ve closely followed Government advice and postponed or canceled all out of home activities and events, which we’re looking forward to rescheduling where possible.
Am I entitled to a refund of any event CSSC or the venue cancels?
Yes. If we cancel an event, we will issue you a full refund or advise you if this has been postponed.
I’m worried about the Coronavirus and my event is still showing as running. Can I cancel my ticket?
Yes, and we will issue you a full refund. We advise you to follow the current Government advice and guidelines about attending events outside of your home.
I haven’t heard back about the event I was booked onto; how will I find out what’s happening?
The organiser of your event will contact you to explain the steps you need to follow. But in the meantime, please continue to follow current Government advice and guidelines on attending group events.
I’m in self-isolation and won’t be able to attend an event that’s running. Am I entitled to a refund for my event?
Yes. If you’re unable to attend due to self-isolation, we will issue you a full refund. While you are self isolating, we will have lots to keep you occupied. Please keep checking the CSSC website for all our updates and new offers.
I’ve booked tickets for much later in the year. Where do I stand?
Events later in the year are still running. If we receive further advice from health officials or the Government, we will of course keep you updated with any changes.
Partner sites and attractions
My Savings+ | People Value Update
With the progression of the coronavirus (COVID-19) outbreak and in light of the new measures announced by the government yesterday, we wanted to update you on the steps we’ve taken to ensure you continue to benefit from My Savings+ and access all the features you love, while we protect the health and wellbeing of our employees.
We are diligently following the government’s guidance to ensure that our business remains virus-free for as long as possible. We have created a three-stage contingency plan to ensure we operate as usual during this crucial time.
Stage 1 – How we’re currently operating
- peoplevalue’s high-risk employees are working remotely
- All peoplevalue services are running as usual.
Please note: To facilitate this stage, we have implemented a change to our Customer Services operation whereby phone lines will be on a messaging service as from close of business 17/03/2020 and customer support will be delivered via our peoplevalue's email service only. Please note that this is for My Savings+ queries only.
Our response times may be slower than usual as a result of this.
Stage 2 – As of Monday 23rd March 2020
- The majority of peoplevalue’s employees will be working remotely.
- peoplevalue’s Operations Team will continue to process, fulfil and deliver reloadable gift cards, plastic and digital vouchers, but will downsize to keep social contact to an absolute minimum.
- During this time, you may experience a slight delay in processes as a result of the reduction in operational resources.
Stage 3 - Last resort
- In the eventuality of a UK-wide lockdown, all peoplevalue employees will work remotely.
During this stage we would expect physical fulfilment and delivery to be suspended until further notice with the delivery of digital vouchers and e-codes operating normally.
Our commitment to you
While the situation is uncertain and will continue to progress, our commitment to you, our users, remains. We have been and will continue to work tirelessly to minimise any disruption so that you can still access the services that are powered by us.
Thank you for being a valued user, we hope that you continue to benefit from our services.
If you have any questions about this email, please get in touch with our Customer Services team by email.
If you have any questions concerning this offer please contact the customer services team.
Sites and attractions
Expiry dates on cinema tickets
Expiry dates on your eCodes for cinema tickets will be extended if they were purchased in 2020. If they were due to expire during the unforeseen closures, please contact firstname.lastname@example.org
All Cadw sites with staffed visitor centres are closed until further notice. This includes:
- Beaumaris Castle
- Blaenavon Ironworks
- Caerleon Fortress and Baths
- Caernarfon Castle
- Carphilling Castle
- Castell Coch
- Chepstow Castle
- Cilgerran Castle
- Conwy Castle
- Criccieth Castle
- Denbigh Castle
- Harlech Castle
- Kidwelly Castle
- Laugharne Castle
- Oxwich Castle
- Plas Mawr
- Raglan Castle
- Rhuddlan Castle
- Rug Chapel
- St David's Bishops Palace
- Strata Florida Abbey
- Tintern Abbey
- Tretower Court and Castle
- Valle Crucis Abbey
- Welsh Heritage and the Rhondda Valley
From 13 June English Heritage began to reopen their historic sites. 40 more sites will be open from 4 July, and English Heritage hope to reopen almost all of their sites in August.
Each site will also have specific measures in place to keep everyone safe - please check the individual property pages for more details.
Around two hundred free-to-enter English Heritage sites are also open. There’s no need to book your visits to free-to-enter sites.