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COVID-19 Update - 18/03/2020

Based on the latest government advice around non-essential gatherings due to Coronavirus, we’ve taken the decision not to run any events for the time being. Some of our partners have also informed us that they are temporarily closed, and details can be found below.

Our primary concern is the health and wellbeing of our members, volunteers and staff, throughout this temporary period of uncertainty.

We will be keeping this page updated with the very latest information.

FAQs

Which events are cancelled and are there any still running?

We’ve closely followed Government advice and postponed or canceled all out of home activities and events, which we’re looking forward to rescheduling where possible.

Yes. If we cancel an event, we will issue you a full refund or advise you if this has been postponed.

Yes, and we will issue you a full refund. We advise you to follow the current Government advice and guidelines about attending events outside of your home.

The organiser of your event will contact you to explain the steps you need to follow. But in the meantime, please continue to follow current Government advice and guidelines on attending group events.

Yes. If you’re unable to attend due to self-isolation, we will issue you a full refund. While you are self isolating, we will have lots to keep you occupied. Please keep checking the CSSC website for all our updates and new offers.

Events later in the year are still running. If we receive further advice from health officials or the Government, we will of course keep you updated with any changes.

Partner sites and attractions

My Savings+ | People Value Update

With the progression of the coronavirus (COVID-19) outbreak and in light of the new measures announced by the government yesterday, we wanted to update you on the steps we’ve taken to ensure you continue to benefit from My Savings+ and access all the features you love, while we protect the health and wellbeing of our employees.

We are diligently following the government’s guidance to ensure that our business remains virus-free for as long as possible. We have created a three-stage contingency plan to ensure we operate as usual during this crucial time.

  • peoplevalue’s high-risk employees are working remotely
  • All peoplevalue services are running as usual.

Please note: To facilitate this stage, we have implemented a change to our Customer Services operation whereby phone lines will be on a messaging service as from close of business 17/03/2020 and customer support will be delivered via our peoplevalue's email service only. Please note that this is for My Savings+ queries only. 

Our response times may be slower than usual as a result of this.

  • The majority of peoplevalue’s employees will be working remotely.
  • peoplevalue’s Operations Team will continue to process, fulfil and deliver reloadable gift cards, plastic and digital vouchers, but will downsize to keep social contact to an absolute minimum.
  • During this time, you may experience a slight delay in processes as a result of the reduction in operational resources.
  • In the eventuality of a UK-wide lockdown, all peoplevalue employees will work remotely.

During this stage we would expect physical fulfilment and delivery to be suspended until further notice with the delivery of digital vouchers and e-codes operating normally.

While the situation is uncertain and will continue to progress, our commitment to you, our users, remains. We have been and will continue to work tirelessly to minimise any disruption so that you can still access the services that are powered by us.

Thank you for being a valued user, we hope that you continue to benefit from our services.

If you have any questions about this email, please get in touch with our Customer Services team by email.

If you have any questions concerning this offer please contact the customer services team.

Sites and attractions

Expiry dates on cinema tickets

Expiry dates on your eCodes for cinema tickets will be extended if they were purchased in 2020. If they were due to expire during the unforeseen closures, please contact fulfilment@cssc.co.uk

  • Cineworld, read their statement here.
  • ODEON, read their statement here.
  • Vue, read their statement here.
  • Showcase, read their statement here.
  • Picturehouse, read their statement here.
  • The Light Cinema

All Cadw sites with staffed visitor centres are closed until further notice. This includes:

  • Beaumaris Castle
  • Blaenavon Ironworks
  • Caerleon Fortress and Baths
  • Caernarfon Castle
  • Carphilling Castle
  • Castell Coch
  • Chepstow Castle
  • Cilgerran Castle
  • Conwy Castle
  • Criccieth Castle
  • Denbigh Castle
  • Harlech Castle
  • Kidwelly Castle
  • Laugharne Castle
  • Oxwich Castle
  • Plas Mawr
  • Raglan Castle
  • Rhuddlan Castle
  • Rug Chapel
  • St David's Bishops Palace
  • Strata Florida Abbey
  • Tintern Abbey
  • Tretower Court and Castle
  • Valle Crucis Abbey
  • Welsh Heritage and the Rhondda Valley

Following the latest updates and advice from the government and health organisations to carry out continual contingency planning to adopt measures to delay the spread of Coronavirus (COVID-19), all staffed English Heritage sites will be closed until Friday 1st May. However, all free-to-enter sites will remain open to visitors. You can also view our quick list covering open English Heritage sites, here.

Read English Heritage's statement here.

Closed sites include:

  • 1066 Battle of Hastings, Battle Abbey and Battlefield
  • Aldborough Roman Site
  • Alexander Keiller Museum, Avebury
  • Apsley House
  • Asby de la Zouch Castle
  • Audely End House and Gardens
  • Aydon Castle
  • Banks East Turret
  • Barnard Castle
  • Bayham Old Abbey
  • Beeston Castle and Woodland Park
  • Belsay Hall, Castle and Gardens
  • Berry Pomeroy Castle
  • Birdoswald Roman Fort
  • Bolsover Castle
  • Boscobel House and The Royal Oak
  • Brinkburn Priory
  • Brodswoth Hall and Gardens
  • Brougham Castle
  • Buildwas Abbey
  • Bushmead Priory
  • Butter Cross, Dunster
  • Byland Abbey
  • Carisbrooke Castle
  • Carlisle Castle
  • Castle Acre Priory
  • Chesters Roman Fort and Museum
  • Chiswick House & Gardens
  • Chysauster Ancient Village
  • Cleeve Abbey
  • Clifford's Tower, York
  • Colchester, St John's Abbey Gate
  • Conisbrough Castle
  • Corbridge Roman Town
  • Dartmouth Castle
  • Deal Castle
  • Dover Castle
  • Dunstanburgh Castle
  • Eltham Palace and Gardens
  • Etal Castle
  • Farleigh Hungerford Castle
  • Framlingham Castle
  • Furness Abbey
  • Gallox Bridge, Dunster
  • Goodrich Castle
  • Great Yarmouth Row Houses and Greyfriars' Cloister
  • Grime's Graves
  • Hardwick Old Hall
  • Hare Hill
  • Haughmond Abbey
  • Helmsey Castle
  • Hill Hall
  • Housesteads Roman Fort
  • Jewel Tower
  • Kenilworth Castle
  • Kenwood House and Gardens
  • King Doniert's Castle
  • Kirby Hall
  • Kirby Muxloe Castle
  • Kirkham Priory
  • Lanercost Priory
  • Launceston Castle
  • Lincoln Medieval Bishops' Place
  • Lindisfarne Priory
  • Lullingstone Roman Villa
  • Lyddington Bede House
  • Marble Hill House
  • Middleham Castle
  • Mount Grace Priory
  • Muchelney Abbey
  • Okehampton Castle
  • Old Sarum
  • Old Wardour Castle
  • Orford Castle
  • Osbourne House
  • Pendennis Castle
  • Pevensey Castle
  • Peveril Castle
  • Pickering Castle
  • Porchester Castle
  • Portland Castle
  • Prudhoe Castle
  • Ranger's House - The Wernher Collection
  • Restormal Castle
  • Richborough Roman Fort and Amphitheatre
  • Richmond Castle
  • Rievaulx Abbey
  • Roche Abbey
  • Rushton Triangular Lodge
  • Saxstead Green Post Mill
  • Scarborough Castle
  • Sherborne Old Castle
  • St Catherine's Chapel. Abbotsbury
  • St Mawes Castle
  • St Peter's Church, Barton-upon-Humber
  • Stokesay Castle
  • Stonehenge
  • Stott Park Bobbin Mill
  • Temple of Mithras, Carrawburgh
  • The Home of Charles Darwin (Down House)
  • Thornton Abbey and Gatehouse
  • Tilbury Fort
  • Tintagel Castle
  • Totnes Castle
  • Tynemouth Priory and Castle
  • Walmer Castle and Gardens
  • Warkworth Castle and Hermitage
  • Wellington Arch
  • Wenlock Priory
  • Whitby Abbey
  • Winfield Manor
  • Witley Court and Gardens
  • Wrest Park
  • Wroxeter Roman City
  • Yarmouth Castle
  • Yarn Market, Dunster
  • York Cold War Bunker
  • Alton Towers - Park, Water Park & Accomodation
  • Chessingon - Park & Accomodation
  • Thorpe Park - Park & Accomodation
  • Warwick Castle - Castle & Accomodation
  • Legoland - Park Only
  • London Eye
  • Madame Tussauds
  • Sea Life Aquarium London & Bray
  • The York Dungeon
  • The Edinburgh Dungeon
  • The Blackpool Tower Dungeon
  • The London Dungeon
  • The Warwick Castle Dungeon
  • Dreamworks Tours Shreks Adventure!
  • Legoland Discovery Manchester & Birmingham

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