CSSC Sports & Leisure - Website Questionnaire

In answering these questions, please bear the following in mind:

1. Be honest 2. Reflect your opinion as an individual, not a group view 3. Don't limit your feedback to what is or isn't shown on the website today.

1. How often do you look at CSSC's website? Please tick the appropriate box.

2. Which information do you usually look at? Please highlight all that apply. (Hold down Control to select more than one.)

Please specify (character limit: 80)

3a. Do you find this information easy to navigate to? Please rate from 1 – 5, 1 being very difficult and 5 being easy.

3b. Please add any additional comments here, especially if you find certain information harder to find than others (character limit: 254):

4a. If you have looked at the Area and Regional pages, do they normally provide you with the information you need? Please tick as appropriate.

4b. Please add any additional comments here.

5a. When looking at CSSC's homepage, how would you rate the variety of stories/information normally displayed? Please rate from 1 – 5, 1 being poor and 5 being excellent.

5b. Please add any additional comments here:

6a. How do you rate the overall look and feel of CSSC's website? Please rate from 1 – 5, 1 being poor and 5 being excellent.

6b. Please add any additional comments here:

7a. Please rate how representative of CSSC you think the images used throughout the website are and if you think they portray CSSC in a professional way? Please rate from 1 – 5, 1 being poor and 5 being excellent.

7b. Please add any additional comments here:

8a. In general, do you think the way that information on the website is written is appropriate?

8b. If no, how would you like to see this changed? For example, should it be less formal/more formal?

8c. Please add any additional comments here:

9a. Based on the pages you look at, how up to date do you find the information on the website?

9b. Please add any additional comments here:

10a. Do you ever use the 'Search' box on the homepage of the website?

10b. If yes, how useful have you found this?

11. When you view the website, do you log on?

12. Did you know that members can...

12a. Update their contact details on the website

12b. Indicate their sport and leisure interests via the website

12c. Take part in membership polls on the website

12d. Take part in surveys on the website

13a. Have you ever read Leisure Scene online?

13b. If yes, how would you rate it? Please rate from 1-5, 1 being poor and 5 being excellent.

14a. Have you ever looked at the Members' Draw winners list?

14b. If yes, how would you rate it? Please rate from 1-5, 1 being poor and 5 being excellent.

15a. If you are in the North West Region, have you ever purchased cinema (or other) tickets online?

15b. If yes, please rate your customer service experience in this process.

16a. If you are a volunteer who submits content for the website using the online forms, how easy do you find this? Please rate from 1-5, 1 being difficult and 5 being easy.

16b. Please add any additional comments.

This is a key question for the future so please take a few moments to consider your response.

Bearing in mind the purpose of the site and other websites you may have visited, what else would you like to see on the website that would significantly enhance its usefulness for members, potential members and volunteers?

Please add any additional comments here:

Before we send this questionnaire to a selection of members and volunteers, if there are any questions that we haven't covered above that you think would help in this project please let Laura Murphy know. Email laura.murphy@cssc.co.uk

Name:

Date: (dd/mm/yyyy)

CSSC Website Questionnaire