We all know that finding the right person in any organisation makes a huge difference and helps to save lots of time. Below are details of how to access a full listing of CSSC staff and their contact details as well as some updates on the main teams within Head Office.
Head Office Contact Details
The contact details of Head Office staff can be found on the CSSC website, 24 hours a day, 7 days a week. From the home page, select 'Contact Us' from the left hand margin menu, to view this page please click here.
Main Head Office Teams
There are six main staff teams within Head Office. Each has specific roles and responsibilities and all have had changes in personnel during this year. Read on to ensure you're fully up to date with who does what.
Other Head Office staff work on more specialist areas of our business or as individuals. Full details can be seen by viewing the Head Office Phone List.
Customer Services
Our Customer Service team aims to provide excellent customer service to all members and volunteers and, as well as often being the first point of call for general enquiries, is also responsible for processing membership applications, calculating AA and DA grants and dealing with payroll and pension units. Please contact the appropriate person below with your specific queries.
Susan Hewett - Customer Services Administrator
Membership list, Grants, Pay data
susan.hewett@cssc.co.uk
Olive Holder - Customer Services Advisor
Membership enquiries, Mailings
olive.holder@cssc.co.uk
Sandra Jeffries - Customer Services Advisor
Pay centres, membership enquiries
Sandra.jeffries@cssc.co.uk
Christine Meeks - Customer Services Advisor
Back pay, Direct Debits.
Christine.meeks@cssc.co.uk
Nazia Parveen - Customer Services Advisor
Direct debits, membership enquiries
Nazia.parveen@cssc.co.uk
Darleen Taylor - Customer Services Advisor
Welcome emails, membership enquiries.
Darleen.tayor@cssc.co.uk
Lorraine McLaughlan - Customer Services Manager
Lorraine.mclaughlan@cssc.co.uk
Business Support Team
Business Support provides support to volunteers and CSSC groups within specific Regions with a view to developing and improving CSSC's programme of activity and associated communications. The Business Development Assistants are based in High Wycombe with the Business Development Executives based in the regions. Business Support is also responsible for the administration of CSSC's Online Shop and the production of bi-monthly regional enewsletters
Lacey Anning (nee Kenworthy) - Business Development Assistant
Midlands, Wales, South West, Yorkshire, North West and Northern Ireland
Lacey.anning@cssc.co.uk
Pat Linstead - Business Development Assistant
Southern, South East, London, Eastern
Pat.linstead@cssc.co.uk
Viv Carter - Business Development Assistant
North East, Scotland
viv.carter@cssc.co.uk
Michele Adams - Business Development Executive
South Wales and South West
Michele.adams@cssc.co.uk
Andy Burdett - Business Development Executive
Southern and South East
Andy.burdett@cssc.co.uk
Ruth Bentley - Business Development Executive
Midlands and Yorkshire
Ruth.bentley@cssc.co.uk
John Hogg - Business Development Executive
Northern Ireland, North West and North Wales
John.hogg@cssc.co.uk
Luke Roberts - Business Development Executive
London and Eastern
Luke.roberts@cssc.co.uk
Francis Smith - Business Development Executive
Scotland and North East
Francis.smith@cssc.co.uk
Emma Hermon - Business Support & Event Team Manager
Emma.hermon@cssc.co.uk
Event Team
The Event Team provides support to regional and national event organisers and Activity Bodies to help maximise publicity for and participation in CSSC events. They also deliver some CSSC events directly. Each team member has lead responsibility for liaison on a selection of sports and activities. This breakdown can be seen on the website and by clicking here. Please contact the appropriate person if you have queries regarding a specific sport or activity.
Daniel Craggs - Event Team Executive
daniel.craggs@cssc.co.uk
Hilary Gray - Event Team Executive
hilary.gray@cssc.co.uk
Matthew Taylor - Event Team Executive
Matthew.Taylor@cssc.co.uk
Tom Thompsett - Event Team Executive
Thomas.thompsett@cssc.co.uk
Jade Knowlden - London Activity Co-ordinator
jade.knowlden@cssc.co.uk
Simon Perry - London Activity Co-ordinator
simon.perry@cssc.co.uk
Emma Hermon - Business Support & Event Team Manager
Emma.hermon@cssc.co.uk
Finance
CSSC's Finance department deals with all aspects of the organisation's finances from individual payments of expenses, to grant payments for affiliate groups. For specific queries relating to Area Association finances, please contact Latha Ravindranandan
Latha Ravindranandan - Finance Team Leader
Latha.ravindranandan@cssc.co.uk
Doris Akinsipe - Finance Assistant
Doris.akinsipe@cssc.co.uk
Cherelle Bushay - Finance Assistant
cherelle.bushay@cssc.co.uk
Alicia Harwood-Laye - Finance Assistant
alicia.harwood-laye@cssc.co.uk
Finance Supervisor
Alastair.smart@cssc.co.uk
Marketing
The Marketing Team produces all printed material promoting CSSC, ensuring consistent branding and professionalism. We are able to help Areas, Regions, Departmental Associations and Sports Bodies with the production of posters and leaflets, along with managing all merchandise requests for you. Along with responsibility for the CSSC website, CSSC's Leisure Scene magazine and V News communications are both also produced by the marketing department.
Nikki Allen - Website Development
nikki.allen@cssc.co.uk
Tracy Loans - Website Support
All website updates should be sent to Tracy
tracy.loans@cssc.co.uk
Karen Barnes - Marketing Executive
Responsible for hard copy marketing material and merchandise
karen.barnes@cssc.co.uk
Leeann Rawlings - Marketing Executive
Responsible for hard copy marketing material and merchandise
leeann.rawlings@cssc.co.uk
Louisa Richards - Leisure Scene and V News editor
All Leisure Scene and V News articles
louisa.richards@cssc.co.uk
Jackie Bailey - Marketing Manager
jackie.bailey@cssc.co.uk
Membership Recruitment Team
The Membership Recruitment Team's role is dedicated to carrying out awareness and recruitment presentations to potential and existing members. The team works with affiliate groups and individual members in an attempt to bring CSSC's most up to date offering to the notice of the widest possible audience. Although the team often work within specific planned geographical campaigns, they are available on request to visit any office within the UK.
So, if you would like to have a presentation in your office or can recommend an office that would benefit from such a visit please contact Samantha Hart to arrange a suitable time. The team are particularly keen to explore contacts with new Public Sector groups.
Alan Lewis - Membership Recruitment Executive.
Regions Covered: Wales, Eastern, Midlands.
alan.lewis@cssc.co.uk
Helen Marsden - Membership Recruitment Executive.
Regions Covered: Yorkshire, Scotland, North East, North West.
helen.marsden@cssc.co.uk.
Phil Wright - Membership Recruitment Executive.
Regions Covered: South, South East, South West, London.
phil.wright@cssc.co.uk
Sajda Salim - Membership Recruitment Telemarketing Executive
Sajda.salim@cssc.co.uk
Samantha Hart - Membership Recruitment Team Manager
samantha.hart@cssc.co.uk
