CSSC recognises that very occasionally serious incidents happen at events and that a volunteer may need advice, support or assistance to resolve the situation. Also, CSSC has a responsibility to let the Cabinet Press Office know if there is likely to be press interest following an incident at a CSSC event. With much of CSSC's programme taking place outside of the working day, an ICE card enables you to pass information to senior CSSC staff 24 hours a day, 365 days a year. If you don't have an ICE card or would like more information please contact Lorraine McLaughlan, Customer Services Manager on 01494 888447 or email: lorraine.mclaughlan@cssc.co.uk