CSSC Games - Volunteer Feedback Form

CSSC Games - Feedback

Thank you for being a part of the CSSC Games experience last week. Without your contribution and the contribution of the other volunteers at Loughborough, The Games could not have taken place. You can be rightly proud of what you achieved. Given the effort that goes into events like The Games, taking time out to evaluate the event is really important. Can you please take just a few minutes to reflect on your experience at Loughborough and complete the simple questionnaire below?

All views are taken seriously and future events are often influenced by the feedback we receive.

Every member that completes the questionnaire by 30 October 2009, will be automatically entered into a prize draw to win a pair of New Balance running shoes worth £89.99!* You will love getting active even more with this great running shoe from New Balance! (CSSC members receive 20% off all New Balance kit and footwear. Please visit www.nbwebexpress.co.uk and quote NBCOUNT01 when prompted to receive your discount.)

Please don't put it off, complete the form today.

Thank You.

David Hayday

CSSC Director of Operations

CSSC Games 2009 Volunteer Feedback Form

* Indicates required information

1. About You

(a) Please indicate whether you have taken part in previous CSSC Games events.

2003 Games, Millfield School

2005, Loughborough University

2007, Loughborough University

(b) If yes, did you attend as a competitor or a volunteer?

2003 Games, Millfield School

2005 Games, Loughborough University

2007, Loughborough University

(d) What was your primary voluntary role at this year's Games?

(e) If you had a secondary role, please select what this was.

(f) Given the opportunity, would you volunteer for The Games again?

(g) If not, why not? (Character limit: 80)

(h) Would you recommend volunteering for The Games to other colleagues?

(i) If not, why not? (Character limit: 80)

2. Communication and Logistics

Where questions invite a numeric rating, please select the grading that most accurately refelects your views: 5= Excellent, 4= Very good, 3= Satisfactory, 2= Unsatisfactory, 1= Poor

(a) How well did the CSSC Games 'Handbook', provided in advance of the the event, help with your information needs prior to your arrival at Loughborough?

(b) Did you have contact with your Volunteer Team Leader before the event?

(d) How effective did you find communication arrangements once at the event?

(e) How effective did you find the registration process for accommodation?

(f) How well did signage arrangements meet your needs?

(g) How effective did you find car parking and on-site direction arrangements?

(h) Did you utilise The Games mini bus shuttle bus service during the event?

(i) If yes, please rate the quality and frequency of this service.

3. Loughborough Campus

There are only a few venues within the UK that are large enough to host an event as big as the CSSC Games. Almost all of these rely on student style accommodation which, though straightforward in provision, also offers good value for money. Taking this into account:

(a) Please rate the standard of accommodation occupied. (E.g. Facilities, comfort, etc.)

(b) Please rate the quality and selection of meals provided.

(c) Please rate the customer service provided by Loughborough University staff (accommodation, dining bars, etc) in terms of helpfulness and attitude.

(d) How would you rate communication before the event?

4. Volunteering and Experience

(a) Having regard to time and budgetary constraints, do you have any suggestions which might improve the effectiveness of your role? (Character limit: 254)

(b) What was the single aspect of your role that you found the most enjoyable? (Character limit: 80)

(c) What is the single aspect which you think would most benefit from improvement or refinement? (Character limit: 80)

(d) Please include any other relevant comments about the CSSC Games not featured elsewhere. (Character limit: 254)

5. Overall Thoughts

Overall, how would you rate this event?

Name*

Date of Birth* (dd/mm/yyyy)

* Terms and Conditions: 1. This competition prize is only open to respondents of The CSSC Games Evaluation forms 2009. 2. Two winners will be drawn on 6 November 2009. 3. Each prize winner will receive a pair of New Balance 1063 running shoes - rrp £89.99. 4. Entries will only be valid if submitted on an official CSSC evaluation form within the timed entry period. 5. The winners will be the first two entries drawn randomly on 6 November 2009 6. No cash or alternative prize is available. 7. For confirmation of the winners, email David Hayday, after 6 November 2009, at CSSC Sports & Leisure: david.hayday@cssc.co.uk